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From: Zahra Massicotte <zahra@massoilheat.org>
Subject: MOC Desktop Councilor
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MOC Desktop Councilor
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Massachusetts Oilheat Council
Desktop Councilor Newsletter
November 28, 2006
In This Issue
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Here’s the latest edition of MOC’s Desktop Councilor, an email newsletter aimed at keeping you up-to-date on MOC activities and programs that impact your business. Thank you for your continued membership support.

Accompanied by MOC’s Michael Ferrante and Zahra Massicotte, Council Chairwoman Sandra Farrell of Northboro Oil, and Ken Williams of Scott-Williams, recently met with Jesse Kaplan, head of the Consumers Affairs Division at the Attorney Generals' office. In order for the AG’s office to better understand general dealer practices and pass the information along to consumers, Farrell and Williams went over the process of buying their oil this year and how the volatile energy markets have impacted dealers. Many concerned consumers on fixed or CAP price programs have called the AG’s office with questions. Farrell and Williams explained that when a dealer buys heating oil, they are in a binding contract with wholesalers and in some cases, have purchased expensive options, or downside protection. When Kaplan asked why a dealer can’t just save that oil for later and buy more at the cheaper price now, Farrell responded by explaining that dealers must “lift” their contracted oil within a certain timeframe, and that most dealers do not have large storing facilities.

Kaplan suggested that MOC may want to develop a sample contract as a guide for the industry that could include specific agreement terms, a penalty clause, and a place for a binding signature from the costumer. MOC’s Michael Ferrante said he would discuss the suggestion with the Council’s full Board.
MOC’s Michael Ferrante and John Mullaley with Frank Lamparelli Oil of Canton spoke on camera with WCVB- TV 5 Consumer Reporter Susan Wornick recently and explained the financial difficulties that dealers could face when customers break contracts for heating oil, and how dealers are working hard to resolve customers concerns. Wornick’s report aired on November 19th. For a transcript of the report, follow the link below to Channel 5’s web site.

On November 17th the Boston Globe featured a front page Business section report on gas heat pricing across the state, and MOC is credited with producing the analysis that shows that Oilheat is less costly than gas heat currently in many parts of the state.

In the report the Globe wrote, “Because most consumers have difficulty understanding the charges for therms on their gas bill, the Oilheat Council every year posts on its web site key elements of each utility’s pricing structure and translates the utility’s price of gas into a heating oil equivalent.”

MOC’s Michael Ferrante and Zahra Massicotte worked with Globe reporter Bruce Mohl for more than a week on the gas heat analysis story. “We’re very pleased that our analysis of gas heat rates has earned a lot of credibility over the years, and we know that it’s been very helpful in promoting Oilheat and slowing conversions to gas,” Ferrante said. You can read the complete story by clicking through to this link below on the Boston Globe web site.

On November 20, Joe Kennedy of Citizens Energy and Felix Rodriguez of CITGO made the first delivery of discounted heating oil this season to Matilda Wilson, a 75-year widow and great-great grandmother, living alone of social security in Dorchester. Wilson is one of the 60,000 residents who will receive heating assistance in Massachusetts this winter.

This is the second year in which CITGO Petroleum Corporation has partnered with Citizens Energy to deliver heating oil at a 40 percent discount to needy households. This year the program has been expanded to16 states and will deliver over 100 millions gallons to more than 400,000 homes this winter season. Citizens Energy has also agreed to pay dealers who participate in the program their retail or posted price for the day of delivery. For a dealer agreement form please go to www.massoilheat.org.
MOC is pleased to announce that it will be working with noted industry trainer George Lanthier on technical training for the Massachusetts Oil Burner Code – 527 CMR 4.00, and the National Association of Oil Heat Service Managers (NAOHSM) on a NORA- approved course on home heating oil tank technology and safety.

Join us at NEFI for the first CMR 4.00 session on December 12th . A registration form can be downloaded here for your convenience, or call MOC for details. More sessions are planned for 2007 across the state. The MOC-NAOHSM tank seminars will take place across the state in April and June of 2007. Details will be announced shortly.

And MOC’s highly successful Oilheat-Realtor Partnership Program will continue in 2007 with meetings in Worcester, Springfield and Quincy. Call MOC for more details or log onto our web site www.massoilheat.org.


phone: 781-237-0730

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